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Production Systems Coordinator
Affilliation: PNG
Department: Production
Date Updated: 06/27/2007
Updated By: Infinger
Position Purpose/Objective: Develop and provide end user support for desk-top and production-specific applications, assist with training, serve as liaison between production and systems groups, and provide clerical support for the Production/Distribution department.
All core duties are listed before supporting duties. The relative importance of duties relates to the anticipated impact of that duty to the business, department, customer, and/or product.
Position Duties:
Meets Expectations When:
Works with managers and users to optimize workflow efficiency through the application of technology. CORE
• Keeps updated documentation of workflow.
• Contributions to the workflow review process result in more effective and efficient processes.
• Maintains a current understanding of the capabilities of various applications in order to provide optimal input to the development of workflow improvements.
Develops desktop application solutions CORE
• Developed applications meet the needs of end users.
• Adequate documentation of software development process is created and maintained.
Trains end users to use these applications. CORE
• Effective and complete training materials showing full functionalilty of applications are created.
• Training results in competent use of the software by end users.
Analyzes data and generates reports. CORE
• Reports are completed in a timely and accurate manner.
Serves as the first-line Help Desk for Production-specific applications. CORE
• User problems are resolved in a timely manner and daily operations are not hindered.
Provides clerical and office administrative support to production operation. CORE/SUPPORTING
• Clerical and administrative duties are performed in a timely and accurate manner.
Provides support to other production facility or operational systems as required. CORE/SUPPORTING
• Support is provided in a timely and accurate manner.
Performs other related duties as assigned. SUPPORTING
• Additional duties are performed in a timely and accurate manner.
Required Education and/or Experience/Knowledge: Technical education or experience in client-server computer environment. At least 3 years experience in production operations.
Requires Skills:
Proficient user of personal computers.
General understanding of e-mail, office applications, network technology
Strong communication skills
Teaching skills (ability to devise curriculum and provide group or individual training)
Problem solving skills under stressful conditions.
Mathematical, organizational and problem-solving skills.
This position reports to: Operations Director
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