District Manager

Maintains delivery standard. Core

• Communicates with customers in a timely and professional manner. Resolution of issues meets or exceeds customers’ service expectations.
• Communicates with Independent Contractors and Circulation Helpers daily to maintain delivery standards and resolve service issues.
• Achieves CPT and other service-related goals.
• Delivery deadlines are met.
• Service action plans and results are submitted on time.
• Works with teammates to implement action plans and achieve goals.
• Service copy distribution and levels are monitored according to established guidelines.

Manages contracts. Core

• Contracts are negotiated with established parameters and prior to expiration or before any contract work is performed.
• Contracts are accurate, current and within set parameters.
• Enforces the conditions of the contract.
• Processes related paperwork accurately and on time.
• Established carrier aged receivables goals are met.

Maintains Independent Contractor level to support business. Core

• DM is proactive in maintaining a list of prospective ICs to avoid service gaps.
• Recruitment and selection processes are effective and result in the contracting of the most qualified candidates.
• Orientations are effective and result in timely and accurate deliveries.
• Carrier retention action plans and goals are established and met.

Coordinates activities of Circulation Helpers. Core

• Leadership and coordination efforts result in achievement of goals.
• Supervisor is kept informed of issues regarding performance of Circulation Helpers in a timely manner.

Maintains optimal route boundaries and packages. Core

• Routes are of appropriate size to provide adequate profit margins, meet established service standards and to allow for circulation growth and the addition of alternate products.
• Routes are geographically appropriate and contiguous.
• Routes are zip code pure.
• A comprehensive route maintenance program is updated at least quarterly including, when necessary, map, route list and route information sheet for each route.

Maintains circulation levels for their area. Core • Assists in achieving net paid goals through optimized service to subscribers.
• Assistance given to marketing with implementation of sales and retention programs is effective.
• Is proactive in identifying potential growth opportunities in their area of responsibility.

Manages RCD facility. Supportive

• Assists RHDM in keeping RCD operating expenses within budget.
• Ensures that RCD is clean and meets established safety codes and standards.
• Adequate supplies are kept on hand, office equipment is clean and in good working condition.

Assists Single Copy Operation with distribution and sales, as necessary. Supporting

• Single Copy deliveries are made within established standards.
• Returns management systems are accurate and processed within established guidelines.
• Promotional materials are distributed and displayed within established standards.
• Sales opportunities are identified and communicated to appropriate Single Copy personnel.

Other related duties as assigned. Supporting

Additional duties are performed in a timely manner and accurate manner.

Required Education and/or Experience/Knowledge: • Two-year associates or four-year degree in business or other related field preferred. • 2+ years of circulation experience preferred or related management experience. • Knowledge of/experience with contract management. • Must have a valid Maine driver’s license, automobile with proof of automobile insurance and an excellent driving record.

Requires Skills: • Self-motivated, energetic, flexible, personable • Effective communicator. • Organizational, prioritization and planning skills. • Computer skills - Word processing and spreadsheet • Leadership skills and qualities. • Problem solver, analytical, detail-oriented, customer driven. • Goal-oriented. • Ability to lift up to 25 pounds and negotiate multiple stairs

This position reports to: Regional Home Delivery Manager