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Clerk III - IS Support
Affilliation: PNG
Department: Circulation
Date Updated: 04/29/2007
Updated By: M. Boyd
Position Purpose/Objective: Supports Circulation department by performing day to day operational tasks, billing operations and developing and running reports. Performs assigned functions of day to day and periodic computer operations. Provides assistance to sales department as needed.Information Services needs in developing, coordinating and performing service and reporting requests for Circulation Management as well as the Home Delivery, Single Copy and Marketing/Retention workgroups. Assists all levels of users in meeting reporting and tracking needs utilizing the Geac Collier-Jackson computer system and peripheral tools such as UDMS, Safari, Monarch and the Microsoft Office '97 Suite.
All core duties are listed before supporting duties. The relative importance of duties relates to the anticipated impact of that duty to the business, department, customer, and/or product.
Position Duties:
Meets Expectations When:
Runs existing reports and designs basic new reports as needed by Circulation management. CORE
Reporting meets user expectations and requirements, Report design results in accurate depiction of requested information.
Performs update processing and reporting as needed. CORE
Update processing & reporting is performed accurately and on proper deadline.
Computer resources are utilized to maximum efficiency and user needs are met.
Users receive required day to day support.
Assists with general sales support including coordinating/processing promotional and other ads, inputting draw info, processing bills/payments, assisting customers, etc. CORE
Support is provided in a timely, efficient and accurate manner.
Uses available technology to support efforts as needed. CORE
Possesses adequate knowledge of all pertinent software/systems necessary to perform duties efficiently.
Provides excellent customer service to both internal and external customers. Supporting
All customers, internal and external, are assisted in a courteous, professional and timely manner.
Documents job policies and procedures. Supporting
Job policies and procedures are documented and kept current.
Performs backup duties within the Circulation workgroup. Supporting
Coverage is provided as needed.
Other related duties as assigned Supporting
Additional related duties are performed in a timely and accurate manner.
Required Education and/or Experience/Knowledge: High School diploma or equivalent required, Associates degree or higher preferred 2+ years in a customer service and/or support position 2+ years computer experience in a large host system environment helpful 2+ years PC (desktop) software experience
Requires Skills: Customer service skills. Organization skills and ability to prioritize. Strong communication skills, both verbal and written. Ability to work at a fast pace in a team environment. Working knowledge of PC's, MS office and similar software. Excellent data entry skills. Use of discretion when working with highly confidential information Strong organizational skills Operational & Detail- oriented Must be able to handle multiple tasks/projects simultaneously Good telephone skills Computer literacy and proficiency, MS Office experience helpful Problem- solving ability Ability to exercise independent judgment within established parameters
This position reports to: CIS Manager
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